One of the 2024 winners of the first Global CX (consumer experience) 100 Awards is Jessica Shannon, chief experience officer of Sandals Resorts International.
Shannon now stands among the top 100 customer experience leaders worldwide, a distinction that spans a variety of industries like hospitality, banking, commerce, and health care, to name just a few.“I am grateful to be honored as one of the Global CX 100 award winners,” said Shannon.”
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Shannon further noted, “Success in customer experience requires a passion for impact, the agility to support and lead across many functional areas, and the ability to build trusted relationships. At Sandals Resorts International we are in relentless pursuit of excellence in customer and employee experience, and I am blessed with a fantastically talented team to help make it happen every day.”
The Global CX 100 team claims that the award highlights the vital role that leaders in customer experience play in strengthening the competitive advantage of their companies by implementing transformative client- and customer-focused initiatives.
These executives are adept at putting strategic business concepts, creative product experiences, and operational procedures into action. The Global CX 100 recognizes and honors those who possess strategic insight, visionary leadership, and the capacity to adjust to market needs while maintaining a deep grasp of the most important stakeholder: the customer, regardless of whether they are employed in an established role or in the C-suite.
